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page_17 - Page 17(b Quality...

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< previous page page_17 next page > Page 17 (b) Quality Control must report to the line manager whose responsibilities must include monitoring standards. (c) Management information systems may have to be changed in order that verifiable results on quality (and quantities) can be realised. The ethos in which communication and control are established must incorporate participation. Everyone must feel that they have a share in the "quality problem". Each person must also have clear and unambiguous targets for quality improvement. It is important to remove divisions and reduce some differentials, for example by harmonising terms and conditions. Elsewhere in the literature we find ideas about realising a quality company.
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Implementation of TQM should be systematic, proceeding as follows for the company and for each department. Set mission. Develop plans to improve quality. Carry out an analysis of the purpose of the company and the departments.
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