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< previous page page_54 next page > Page 54 the likely consequences of particular visions of the organisation's structure, and information and control requirements. This idea is reflected in the circular representation of TSI shown in Figure 3.1. To add further "real world" content to the logic and process of TSI described so far, and by again drawing upon consultancy experiences as we do throughout, we now consider how an organisation thought its way towards implementation of a total quality programme using TSI. 3.5 TSI in Action: A Total Quality Management Example For the purpose of capitalising on understandings that the reader has already developed, we will put together an example based on how TQM was introduced into an organisation. The intervention went broadly along the following lines. The problem situation initially confronted was a "mess", one that had not been tackled through any rigorous means of enquiry but just left to take its own course. The organisation, which we will label "Gek Mui
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This note was uploaded on 04/21/2011 for the course MGT 03 taught by Professor Kasra during the Spring '11 term at Tanta University.

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