{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

page_165 - Ackoff R L(1981 The art and science of mess...

Info icon This preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
< previous page page_165 next page > Page 165 mailing credit notes to customers and liaising with the Accounts section for payment notification. On many occasions in the past, she received help from the secretary with some of her order processing functions due to work overload. Recently the old secretary resigned and a new appointment was made. The Sales Manager felt that the new secretary should not help to do the order entry job, but should concentrate on secretarial duties which had increased due to the introduction of new products. The Sales Manager felt that he should be allowed to employ a sales clerk to help the Sales Coordinator in her duties. The Managing Director disagreed. 7.8 Further Reading Ackoff's main works relevant to this text are:
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Ackoff, R. L. (1974). Redesigning the Future , Wiley, New York. Ackoff, R. L. (1978). The Art of Problem Solving , Wiley, New York. Ackoff, R. L. (1981). Creating the Corporate Future , Wiley, New York. Also of considerable interest on interactive planning are:
Image of page 2
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Ackoff, R. L. (1981). The art and science of mess management, Interfaces , 11, 2026. Ackoff, R. L. (1983). Beyond prediction and preparation, Journal of Management Studies , 20, 5969. Barstow, A. (1990). On creating opportunity out of conflict: Two case studies, Systems Practice , 3, 33955. For the critique of Ackoff see: Jackson, M. C. (1982). The nature of soft systems thinking: The work of Churchman, Ackoff and Checkland, Journal of Applied Systems Analysis , 9, 1728. Ackoff, R. L. (1982). On the hard headedness and soft heartedness of M. C. Jackson, Journal of Applied Systems Analysis , 9, 313. Jackson, M. C. (1983). The nature of soft systems thinking: Comments on the three replies, Journal of Applied Systems Analysis , 10, 10913. Further insights into Ackoff's life and works can be found in the special Festschrift issue of Systems Practice , Volume 3, Number 2, published in April 1990. < previous page page_165 next page >...
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern