page_165 - Ackoff, R. L. (1981). The art and science of...

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< previous page page_165 next page > Page 165 mailing credit notes to customers and liaising with the Accounts section for payment notification. On many occasions in the past, she received help from the secretary with some of her order processing functions due to work overload. Recently the old secretary resigned and a new appointment was made. The Sales Manager felt that the new secretary should not help to do the order entry job, but should concentrate on secretarial duties which had increased due to the introduction of new products. The Sales Manager felt that he should be allowed to employ a sales clerk to help the Sales Coordinator in her duties. The Managing Director disagreed. 7.8 Further Reading Ackoff's main works relevant to this text are:
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Ackoff, R. L. (1974). Redesigning the Future , Wiley, New York. Ackoff, R. L. (1978). The Art of Problem Solving , Wiley, New York. Ackoff, R. L. (1981). Creating the Corporate Future , Wiley, New York. Also of considerable interest on interactive planning are:
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Unformatted text preview: Ackoff, R. L. (1981). The art and science of mess management, Interfaces , 11, 2026. Ackoff, R. L. (1983). Beyond prediction and preparation, Journal of Management Studies , 20, 5969. Barstow, A. (1990). On creating opportunity out of conflict: Two case studies, Systems Practice , 3, 33955. For the critique of Ackoff see: Jackson, M. C. (1982). The nature of soft systems thinking: The work of Churchman, Ackoff and Checkland, Journal of Applied Systems Analysis , 9, 1728. Ackoff, R. L. (1982). On the hard headedness and soft heartedness of M. C. Jackson, Journal of Applied Systems Analysis , 9, 313. Jackson, M. C. (1983). The nature of soft systems thinking: Comments on the three replies, Journal of Applied Systems Analysis , 10, 10913. Further insights into Ackoff's life and works can be found in the special Festschrift issue of Systems Practice , Volume 3, Number 2, published in April 1990. &lt; previous page page_165 next page &gt;...
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page_165 - Ackoff, R. L. (1981). The art and science of...

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