13282604-Customer-Perception-Towards-Internet-Banking

13282604-Customer-Perception-Towards-Internet-Banking -...

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Unformatted text preview: DISSERTATION REPORT ON Customer perception towards Internet banking w.r.f to private and foreign banks in India (use of MDS) SUBMITTED TOWARDS THE FULFILLMENT OF POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT (APPROVED BY AICTE, GOVT OF INDIA) (EQUIVALENT TO MBA) ACCADEMIC SESSION (2007-2009) Submitted To: Submitted By: - Proff. Timira Shukla SIDDHARTH AGARWAL (Chair Person PGDBM) BM 07149 INSTITUTE OF MANAGEMENT STUDIES C-238, BULANDSHAR ROAD, LAL QUAN, G.T.ROAD GHAZIABAD-201009 1 | P a g e ACKNOWLEDGEMENT. A Project report is an assessment of ones great skill and aptitude. One needs to devote in immense patience, time and brains for the compilation of one such rewarding outcome of true efforts. I am indeed thankful to honorable Director Sir (IMS, Ghaziabad), Dr. R. K. Bhardwaj who has provided the wonderful opportunity of getting exposed to industrial and business working know-how. This study enabled me to analyze and understand the gaining foothold internet banking system in banking senario. This opportunity availed has immensely enhanced my own creativity and diversified my thought process by taking a deep insight of various Banks in the NCR region and the growing inclination of the Indian customer toward internet banking based on a number of parameters. I would like to render my sincere heartfelt gratitude to my Project Mentor Prof. Timira Shukla (Chairperson PGDBM) for her immense encouragement, guidance and invaluable lecture sessions both before and throughout my Dissertation. SHe has been an inspirational mentor guiding me through every step of my project, thus making the entire Dissertation a complete learning process. Never the last I would take the opportunity to thank the concerned bank officials for providing me with the necessary and relevant information. A word of thanks to the customers for giving in their invaluable time and being a part of the survey. SIDDHARTH AGARWAL 2 | P a g e TO WHOMSOEVER IT MAY CONCERN This is to certify that Mr. SIDDHARTH AGARWAL student of PGDBM (2007-2009) I.M.S Ghaziabad has done his dissertation under my guidance and supervision. He has completed the project titled Customer perception towards Internet banking w.r.f to private and foreign banks in India (use of MDS) For the partial fulfillment of PGDBM under my supervision. During his project he was found to be very sincere and attentive to small details whatsoever told to him. I wish him luck and success in future. Under the guidance of: Prof.Timira Shukla Chair Person PGDBM 3 | P a g e PREFACE. Management education in India gained momentum in the early seventies. In the early stages, faculty, concepts, materials and pedagogy were borrowed from the Western collaborators. The need for market analysis, strategy and decision making and the need for contextual relevance of the application of quantitative techniques to developing countries has been increasingly felt because management principles are not only being applied to business and industry, but also to newer areas like rural development, non-...
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13282604-Customer-Perception-Towards-Internet-Banking -...

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