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Internet Banking Customer Satisfaction and Online Service Attributes

Internet Banking Customer Satisfaction and Online Service Attributes

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Journal of Internet Banking and Commerce An open access Internet journal (http://www.arraydev.com/commerce/jibc/ ) Journal of Internet Banking and Commerce, August 2009, vol. 14, no.2 ( http://www.arraydev.com/commerce/jibc/ ) Internet Banking Customer Satisfaction and Online Service Attributes Hernan E. Riquelme, PhD Professor Kuwait Maastricht Business School Kazima Street, Block 3, Dasma Area, Kuwait Author's Personal/Organizational Website: Email: www.kmbs.edu.kw [email protected] Prof. Riquelme is the Head of Academic Affairs. His areas of interest are e-business, entrepreneurship and strategy. Khalid A. Mekkaoui (MBA) Systems Manager, Electronic Delivery Channels Unit, Kuwait Finance House P.O. Box 24989 Safat, 13110 Kuwait Author's Personal/Organizational Website: Email: www.kfh.com.kw Mr Mekkaoui is a computer science major and has extensive working experience with on-line delivery in several countries in the world. One of his main interests in to investigate if adding services create more business. [email protected] Rosa E. Rios, PhD Senior Lecturer in Marketing, Australian College of Kuwait. P.O. Box 1411 Safat, 13015 Kuwait Author's Personal/Organizational Website: Email: www.ack.edu.kw Dr. Rios is in the Faculty of Business, Australian College of Kuwait in Kuwait. Her current research interests are on impact of the Internet on Marketing, brand equity, and the use of cell phone while driving. [email protected] ack.edu.kw
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