OB Test review sheet

OB Test review sheet - *Organizational Behavior Exam 1...

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**Organizational Behavior – Exam 1 Review Sheet Different biases questions.Which biases represents different situations 1. What is an organization? Two or more people who have common goals and ideals. 2. How does organizational behavior contribute to the bottom line? Improving quality, productivity, people skills, and customer service. 3. What is organizational citizenship? What are some examples of this? – a few Q’s on this Discretionary behaviors that contribute to organizational effectiveness but are not part of an employee’s formal job description. Examples: talking good about the organization, helping out co-workers. These people go beyond their call of duty in hopes of reciprocating the positive experiences 4. (According to chapter 1 of the Robbins text) What effect does high employee turnover have on organizations? All we need to know is (KLS): Increased costs!! inexperienced people There is nothing in Chapter 1 that talks about employee turnover. The slides however provide costs of Turnover with the following: Turnover can cost anywhere from 1/3 to 1½ times the annual salary of an employee. The service industry experiences about 40% annual turnover. The manufacturing industry experiences about 33% annual turnover 5. (According to the book) What is organizational behavior (what does it study?) – not an essay Q. Multiple coice – which one is not one of the… Just remember (KLS) o Actions o Actors o Attitude o Environment People at work, the influence that individuals, groups and structure have on behavior in organizations pg. 2 6. What are the goals of organizational behavior? – also a Q on the test. Explain, predict, and control behavior within an organization (KLS) is to apply that knowledge [the influence that individuals, groups, and structure
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have on behavior within an organization] toward improving an organization’s effectiveness - Satisfied employees and customers are probably more the product of OCB or an indirect goal; more narrow-minded goals are probably low turnover, absenteeism, discouragement of work deviance, or deviant behavior in the workplace. The goal is to apply the knowledge of behavior studied in OB to improve an organizations effectiveness. 7. What are other disciplines that have contributed to the study of organizational behavior? P4-P6 Psychology- study of individual behavior Social Psychology- study of people’s influences on one another Sociology- study of people in relationships to social environment or culture Anthropology- study of societies Political Science - 8. Describe process reengineering. how you would do things if you could start from scratch. 1. Look at processes as if you were starting over 2. take a new perspective 3. get rid of inefficient processes (KLS) Process Reengineering : means that management should start with a clean sheet of paper---rethinking and redesigning those processes by which the organization creates value and does work, ridding itself of operations that have become antiquated. 3 key elements of process reengineering:
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This note was uploaded on 04/22/2011 for the course ORG B 321 taught by Professor Kristendetienne during the Fall '10 term at BYU.

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OB Test review sheet - *Organizational Behavior Exam 1...

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