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Unformatted text preview: ○ know some definitions and symptoms (probable test question is to identify which answer is not a symptom) i. Symptoms: Group Members rationalize any resistance to the assumptions 1. Shared Stereotypes - groups negatively stereotype opposing groups 2. Illusion of Morality- group members believe in and justify their decision not only as right but as the moral thing to do 3. Illusion of invulnerability- overconfident and ignore obvious dangers 4. Pressure for conformity - pressure non-conforming group members 5. Self-censorship - removal of certain behaviors in fear of offending others in authority 6. Rationalize- group members rationalize away problems and warnings 7. Mind Guards- group members block their minds from opposition 8. Illusion of Unanimity - group members perceive that there is consensus in the group because of the lack of internal opposition 2. Identify and define the four types of teams? ○ Problem-Solving Teams i. share ideas on how to improve work processes and methods, but they don’t actually have authority to change anything ○ Self-Managed Work Teams i. Groups who perform highly related/interdependent jobs and take on many of the responsibilities of their former supervisors 1. An assembly line is broken up into multiple teams, that then are given the responsibility of their former supervisors to get tasks done. ○ Cross-Functional Teams i. Employees of same hierarchical level teams, but different work areas who come together to accomplish a task ○ Virtual Teams i. Use computers to tie together physically dispersed teams to achieve a common goal 3. What are the advantages and disadvantages of each type of team? (pg. 142-145) page 123 ○ Problem-Solving teams- i. advantage- Organized teams: new ideas improve efficiencies, etc. ii. disadvantage- didn’t go far enough in getting employees involved in work-related decisions and processes. Those with authority have to agree to the change ○ Self-Managed teams- i. Advantages- (Aeroquip example- p. 143) given authority to make changes, higher job satisfaction ii. Disadvantages- potential for bad internationally(?). May not work well during organizational downsizing since workers often view cooperating with the team concept as an exercise in assisting one’s own executioner. Higher absenteeism and turnover rates. ○ Cross-Functional teams (task force)- i. advantages- different backgrounds, new ideas ii. disadvantages- hard to manage. It takes time to build trust and teamwork. ○ Virtual Teams- i. advantages- can overcome time and space constraints ii. disadvantages- no face-to-face, miss out on paraverbal/nonverbal cues 4. What can organizations do to turn individuals into team players (Specifically look at the rewards system)? pg 154-157 (short answer) --> disencourage team silos Rewards- reworked to encourage cooperative efforts rather than competitive ones. ex. bonuses on achievement of team gs. Promotions, pay raises, and recognition given to individuals on how effective they achievement of team gs....
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This note was uploaded on 04/22/2011 for the course ORG B 321 taught by Professor Kristendetienne during the Fall '10 term at BYU.
- Fall '10