Session 4 2010 (Perceptions and Attitudes)

Session 4 2010 (Perceptions and Attitudes) - Prepare clips...

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Prepare clips Microsoft Monte
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Organizational Effectiveness Dr. Kristen Bell DeTienne
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What’s the Plan for Today (Agenda) Announcement: Service Learning Opportunity – Elite Embroidery, Frank Rosbach, Centerville , eliteemb@aol.com ; 801-677-0055 Review Attitudes Case Study Define Perception Watch a Video Clip Consider Perception Errors Discuss Attribution
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Attitudes The way one feels towards a person, place, or thing “Evaluative statements—either favorable or unfavorable—concerning objects, people, or Attitude is expressed in many ways In general, attitude affects behavior In the business world, attitude is most often assessed in terms of job satisfaction, involvement, and commitment
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“I remind you … that regardless of your present age, you are building your life; … it can be full of joy and happiness, or it can be full of misery. It all depends upon you and your attitudes, for your altitude, or the height you climb, is dependent upon your attitude or your response to situations.”* -Spencer W. Kimball *Ensign, Nov. 1974, 80.
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Case Study: Influencing Attitude * What would drive a person to work for a company that asks questions like the following in its hiring interviews? Why are manhole covers round? How many piano tuners are there in the world? Given a gold bar that can be cut exactly twice and a contractor who must be paid one-seventh of a gold bar a day for seven days, what do you do? Gimein, Mark. “Smart is Not Enough.” Fortune , 01/08/2001, Vol. 143 (Issue 1), p124-136.
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Case Study: Influencing Attitude The answer can be found by asking Microsoft employees who are tested with such questions. Microsoft employees truly do experience tough work
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Session 4 2010 (Perceptions and Attitudes) - Prepare clips...

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