Chapter 11- Communication09

Chapter 11- Communication09 - LearningOutcomes...

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Chapter 11 Copyright 2009, Vandeveer,  Menefee 1 Learning Outcomes:   Communication Describe the communication process. List typical barriers to effective  communication. Contrast the differences between the  grapevine and rumors. Discuss other considerations for effective  communication. Through self assessment gain a greater  understanding of one’s own communication  skills toward listening and giving feedback.
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Chapter 11 Copyright 2009,Vandeveer,  Menefee 2 Communication Efficient communication is ESSENTIAL  to being successful in life. The biggest source of interpersonal  problems is poor communications. The key to the communication process  is to be  UNDERSTOOD.
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Chapter 11 Copyright 2009, Vandeveer,  Menefee 3 Communication The aim of communication is the  transference and understanding of  information between two or more  people. Communication must always be  between at least two people – one the  sender and one a receiver – and the  roles will change frequently.
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Chapter 11 Copyright 2009, Vandeveer,  Menefee 4 Communication The ability to communicate ranked first  among personal qualities of college  graduates sought by employers. Survey of 480 companies and public organizations by the  National Associate of Colleges and Employers.    WSJ, Dec 29, 1999
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Chapter 11 Copyright 2009, Vandeveer,  Menefee 5 The Communication Process Source Encoding Channel Decoding Receiver Message Message Message Message  Feedback
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 6 The Communication Process Encoding Channel Decoding Receiver Message Message Message Message   Feedback Source “I take sugar in my tea”
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Chapter 11 Copyright 2009,Vandeveer,  Menefee, Sinclair 7 The Communication Process Encoding Channel Decoding Receiver Message Message Message Message   Feedback Source “One lump or two?”
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