Communication Skills for Leaders

Communication Skills for Leaders - Communication Skills for...

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Communication Skills for Leaders I. Relationship of Communication Competence to Job Mobility, Upward Mobility, Job Level, and Salary (Payne, 2005) II. Important Skills in Communication A. Empathy (understanding the feelings of others) B. Attentiveness (paying attention to others) C. Listening (hearing with thoughtful attention) D. Articulation (use of appropriate grammar and clear expression of ideas) E. Other-Orientation (focusing on others) F. Interaction Management (fluency, verbal ability) G. Adaptability (flexible in communication style and approach) III. Properties and Structure in the Communication Process A. Properties 1. Process 2. Dynamic 3. Interactive 4. Symbolic 5. Intentional 6. Contextual 7. Everywhere, Everyone, All the Time 8. Culture B. Structure 1. Sender (initiates the interaction) 2. Message (object of the interaction) 3. Channel (medium through which a message is sent) 4. Noise (any type of interference with the communication) 5. Receiver (recipient of the message)
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Communication Skills for Leaders - Communication Skills for...

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