3121QualityNotesPart2

3121QualityNotesPart2 - Process Analysis and Continuous...

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Slide 19.9 Process Analysis and Continuous Improvement Tools - Brainstorming - Process mapping - Run diagrams - Check sheets - Pareto charts - Cause and effect diagrams
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Slide 19.11 Check Sheet Example ERROR FRIDAYS IN MARCH 1993 TYPE 1st 2nd 3rd 4th TOTAL Addition //// ////// /// //// 17 Multiplication ///// ////// ////// /////// 24 Omission // / //  5 Routing / //  3 Typing /// //// // ///// 14 TOTAL 15 17 13 18 63       Legend: Data Gathered by: Ronald Johnson   Purpose: Analyze types of processing errors created in Billing Department on Fridays   Sampling Plan: Random samples of 100 jobs were sampled each Friday afternoon
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Pareto Analysis To provide focus for improvement efforts Separate the vital few from trivial many
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Slide 19.12 Pareto Chart A B C D MAGNITUDE OF  CONCERN E CONCERN  CATEGORIES VITAL FEW TRIVIAL MANY
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Cause-and-Effect Diagram (Fishbone) CONCERN FACTOR FACTOR FACTOR FACTOR Sub-Factors Sub-Factors Sub-Factors Sub-Factors
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This note was uploaded on 04/22/2011 for the course MGMT 3121 taught by Professor Das during the Spring '11 term at CUNY Baruch.

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3121QualityNotesPart2 - Process Analysis and Continuous...

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