er_flowdiagram - Backroom Operations X-ray Examined ER Bed...

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Questions to Ask Who is the customer? What is being done? When is it being done? Who is doing it? Where is it being done? How long does it take? How is it being done? To answer these questions, develop a Flow Diagram of the process, & a Process Chart of the process
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Which Process to Attack? Focus of customer complaints Poor quality Costly Bottleneck No one wants to do it! Too dangerous, dirty.. Wasteful Small - quick and visible results possible Important to organization/my own career
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A Visit to the ER - Flow diagram Arrival
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A Visit to the ER - Flow diagram Reception Arrival
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ER Bed Reception Arrival A Visit to the ER - Flow diagram
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ER Bed Reception Arrival X-ray A Visit to the ER - Flow diagram X-ray Examined Backroom Operations
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ER Bed Reception Arrival X-ray A Visit to the ER - Flow diagram ER bed X-ray Examined Backroom Operations
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ER Bed Reception Arrival X-ray A Visit to the ER - Flow diagram ER bed Doc. Exam Doc. leaves instructions for Nurse Backroom Operations
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Unformatted text preview: Backroom Operations X-ray Examined ER Bed Reception Arrival X-ray A Visit to the ER - Flow diagram ER bed Doc. Exam Sling & Motrin Doc. leaves instructions for Nurse Backroom Operations X-ray Examined ER Bed Reception Arrival X-ray A Visit to the ER - Flow diagram ER bed Doc. Exam Sling & Motrin Sign More Forms Processed next morning by business office Backroom Operations Doc. leaves instructions for Nurse X-ray Examined ER Bed Reception Arrival X-ray A Visit to the ER - Flow diagram ER bed Doc. Exam Sling & Motrin Sign More Forms Departure Processed next morning by business office Doc. leaves instructions for Nurse X-ray Examined Backroom Operations ER Bed Reception Arrival X-ray A Visit to the ER - Flow diagram ER bed Doc. Exam Sling & Motrin Sign More Forms Departure Get Bill Processed next morning by business office Backroom Operations Doc. leaves instructions for Nurse X-ray Examined...
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