OM in Services

OM in Services - Operations A Process View INPUTS TRANSFORM...

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Operations – A Process View INPUTS TRANSFORM OUTPUTS Manage: Select, Monitor, Transform, Measure, Improve Resources and Outcomes Goal: Increase VALUE to the consumer
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What is Operations? The transformation process that turns inputs into outputs, that is, the act of combining people, raw materials, technology, etc. into useable services and products Who is in the operations function? The people who actually make a product or perform a service Typically operations has the largest number of employees of any functional area
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But I’m in marketing, finance, strategy… Regardless of your functional area, you will be involved in “transformational processes”, in other words, “getting things done” Service operations can help you get things done more effectively and more efficiently.
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Why Study Service Operations Service firms are a large percentage of the economies of industrialized nations 80% of the US economy (employment and GDP) Gain a competitive edge. There is little focus on
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OM in Services - Operations A Process View INPUTS TRANSFORM...

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