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Unformatted text preview: o Ask Questions to clear up ambiguities • Paraphrase responses o Restate the speaker’s comments in your own words • Summarize responses o Review the speaker’s main points o Making Feedback Constructive vs. Destructive Destructive Feedback • Disapproving with no intention of being helpful Constructive Feedback • Helpful, corrective and encouraging Give IMMEDIATE feedback Make feedback SPECIFIC Make feedback PROBLEM-ORIENTED (not personal) o Communication Channels (research for exam) o Choosing the correct communication medium (not channel) Oral Communication • Complex topics • Emotional topics • Ambiguous topics Written Communication • Straight-forward messages • Information • Ex) E-mails...
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- Spring '11
- interpersonal communication process, Making Feedback Constructive, Skills Feedback Skills, feedback SPECIFIC Make