MGMT 330 Ch. 15 - o Ask Questions to clear up ambiguities...

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The interpersonal Communication Process o Sender Messaged to be conveyed Encode Message Transmit Message o Receiver Message that was understood Decode message Receive message o In between the sender and receiver is NOISE! The Communication Process o Noise occurs if.. The sender is unsure what message to communicate The message is not clearly encoded The wrong channel is chosen The message is improperly decoded The receiver lacks experience or time o Improving communication Listening Skills Feedback Skills (Give and receive) Using the correct communication medium o Active Listening Listening to understand another person’s point of view without evaluating or judging the other person or their views on a situation. Becoming an Active Listener Clarify responses
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Unformatted text preview: o Ask Questions to clear up ambiguities • Paraphrase responses o Restate the speaker’s comments in your own words • Summarize responses o Review the speaker’s main points o Making Feedback Constructive vs. Destructive Destructive Feedback • Disapproving with no intention of being helpful Constructive Feedback • Helpful, corrective and encouraging Give IMMEDIATE feedback Make feedback SPECIFIC Make feedback PROBLEM-ORIENTED (not personal) o Communication Channels (research for exam) o Choosing the correct communication medium (not channel) Oral Communication • Complex topics • Emotional topics • Ambiguous topics Written Communication • Straight-forward messages • Information • Ex) E-mails...
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  • Spring '11
  • DALE
  • interpersonal communication process, Making Feedback Constructive, Skills Feedback Skills, feedback SPECIFIC Make

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