Chapter 6 - Six Sigma, Process Capability, and SPC

Chapter 6 - Six Sigma, Process Capability, and SPC -...

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Chapter 6 – Six Sigma Quality I. Introduction a. Six Sigma: i. Disciplined process that helps focus on developing and delivering near- perfect products and services 1. Central Idea: a. If you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible 2. Achieved when a process produces no more than 3.4 defects per million opportunities a. Opportunities are chances for nonconformance, or not meeting the required specifications ii. Key Concepts: 1. Critical to Quality: a. Attributes most important to the customer 2. Defect: a. Failing to deliver what the customer wants 3. Process Capability: a. What your process can deliver 4. Variation: a. What the customer sees and feels 5. Stable Operations: a. Ensuring consistent, predictable processes to improve what the customer sees and feels 6. Design for Six Sigma: a. Designing to meet customer needs and process capability
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II. Total Quality Management a. Total Quality Management: i. Managing the entire organization so that it excels on all dimensions of products and services that are important to the customer 1. Two fundamental operational goals: a. Careful design of the product or service b. Ensuring that the organization’s systems can consistently produce the design ii. To achieve outstanding quality requires quality leadership from senior management, a customer focus, total involvement in the workforce, and continuous improvement based upon rigorous analysis of processes 1. Page 269 Exhibit 6.1 for the Quality Gurus III. Quality Specification and Quality Costs a. Developing Quality Specifications i. Design quality: 1. The inherent value of the product in the marketplace a. Dimensions of quality on Page 271 ii. Conformance quality: 1. The degree to which the product or service design specifications are met iii. Quality at the sources: 1. The person who does the work takes responsibility for making sure that his or her output meets specifications
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Chapter 6 - Six Sigma, Process Capability, and SPC -...

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