Chapter 4 - Analyzing Work and Designing Jobs

Chapter 4 - Analyzing Work and Designing Jobs - Chapter 4...

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Chapter 4 – Analyzing Work and Designing Jobs I. Work Flow in Organizations a. Work design: i. Process of analyzing the tasks necessary for the production of a product or service 1. Job: a. Set of related duties 2. Position: a. The set of duties performed by a particular person b. Work Flow Analysis: i. Once outputs are identified, work flow analysis then examines the work processes used to generate those outputs 1. Work processes are the activities that members of a work unit engage in to produce a given output II. Job Analysis a. Job Analysis i. Process of getting detailed information about jobs b. Job Descriptions: i. List of the task, duties, and responsibilities (TDRs) that a job entails 1. TDRs are observable actions ii. All job descriptions within an organization should follow the same format 1. Helps the organization make consistent decisions about such matters as pay and promotions c. Job Specifications: i. A list of the knowledge, skills, abilities, and other characteristics (KSAOs) that an individual must have to perform a particular job
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1. Knowledge refers to factual or procedural information that is necessary for successfully performing a task 2. Skill is an individual’s level of proficiency at performing a particular task 3. Ability refers to a more general enduring capability that an individual
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This note was uploaded on 04/24/2011 for the course OBHR 428 taught by Professor Campion during the Spring '09 term at Purdue University-West Lafayette.

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Chapter 4 - Analyzing Work and Designing Jobs - Chapter 4...

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