Chapter 7 -- Training Employees

Chapter 7 -- Training Employees - Chapter 7 Training...

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Chapter 7 – Training Employees I. Training Linked to Organizational Needs a. Nature of the modern business environment makes training important b. Rapid change requires that employees continually learn new skills c. Growing reliance on teamwork creates a demand for the ability to solve problems in a team, which often requires formal training d. Instructional Design: i. A process of systematically developing training to meet specified needs 1. Stages: a. Assess needs for training b. Ensure readiness for training c. Plan training program i. Objectives ii. Trainers iii. Methods d. Implement training program e. Evaluate results of training 2. Feedback in all stages except implementing the program ii. Learning Management System (LMS) 1. Computer application that automates the administration, development, and delivery of training programs a. Identifies training needs and enrolls employees in courses II. Outcomes of Training a. Increases employees’ knowledge of foreign competitors and cultures b. Help ensure that employees have the skills to work with technology
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c. Help employees understand how to work effectively in teams to contribute to product and service quality d. Ensure that the company’s culture emphasizes innovation, creativity, and learning e. Ensure employment security by providing new ways for employees to contribute when their: i. Jobs change ii. Interests change iii. Skills become obsolete f. Prepare employees to accept and work more effectively with each other III. High Leverage Training a. Training practice that links training to strategic business goals, has top management support, relies on an instructional design model, and is benchmarked to programs in other organizations i. Continuous Learning: 1. Requires employees to understand the entire work process and expects them to acquire new skills, apply them on the job, and share what they have learned with other employees IV.Needs Assessment a. Needs assessment: i. Process of evaluating the organization, individual employees, and employees’ tasks to determine what kinds of training, if any, are necessary 1. Questions: a. Organization: i. What is the context in which training will occur? b. Person: i. Who needs training? c. Task:
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i. What subjects should the training cover? ii. Organization Analysis: 1. Process for determining the appropriateness of training by evaluating the characteristics of the organization a. Training needs in light of: i. Organization’s strategy ii. Resources available for training iii. Managements support for training activities iii. Person Analysis: 1. Process for determining individuals’ needs and readiness for training a. Three questions: i. Do performance deficiencies result from a lack of knowledge, skill, or ability? ii.
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This note was uploaded on 04/24/2011 for the course OBHR 428 taught by Professor Campion during the Spring '09 term at Purdue University.

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Chapter 7 -- Training Employees - Chapter 7 Training...

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