Confllict

Confllict - Conflict Conflict Chapter Nine Think of a time...

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Unformatted text preview: Conflict Conflict Chapter Nine Think of a time you were in conflict with another individual. another Relationship with this person Impact of the conflict issue What did you do about the issue? Conflict Conflict Conflict exists when people who depend on Conflict each other express different views, interests, or goals and perceive their views an incompatible or oppositional. an Wood, 2002 Conflict Conflict The expressed struggle of interconnected The parties who perceive incompatible goals and interference from each other in attaining those goals. attaining Rothwell, 2001 Conflict must have … Conflict Interdependence Expressed disagreement Opposition Principles of Conflict Principles Natural process in all relationships Can be overt or covert Can be managed well or poorly Can be good for individuals and Can relationships relationships Do you agree? Basic Conflict Orientations Basic Lose – lose Lose Win – lose Win Win - win Win Scene Scene Janet and Bill plan to marry in the spring Janet shortly after graduation. Both have job offers, but Janet’s is in Texas and Bill’s is in Washington D.C. Bill can work in Texas and Janet can work in Washington D.C. but neither can find as good a position in the other’s deal location. They are discussing what to do about the job offers and the marriage. and What Ethical Principles are Implicit in: are lose – lose win-lose win-win Having the Win-Win Having Dual-perspective Listening Supportive communication behaviors Description Problem orientation Spontaneity (direct, truthful) Empathy Equality Provisional Responses to Conflict Responses Responses to Conflict Responses Exit Voice Neglect Loyalty Responses to Conflict Responses Active Exit Voice Neglect Loyalty Passive Responses to Conflict Responses Active Destructive Exit Voice Constructive Neglect Loyalty Passive IDENTIFY YOUR CONFLICT STYLE STYLE Scoring Scoring Exit 1 2 3 4 5 A A D B D Voice D B C A C Loyalty C C A C B Neglect B D B D A Conflict Management Skills Conflict Attend to the relationship-level meanings Conflict Management Skills Conflict Attend to the relationship-level meanings Communicate supportively Conflict Management Skills Conflict Attend to the relationship-level meanings Communicate supportively Listen mindfully Conflict Management Skills Conflict Attend to the relationship-level meanings Communicate supportively Listen mindfully Own your own feelings, thoughts, and Own issues issues Conflict Management Skills Conflict Attend to the relationship-level meanings Communicate supportively Listen mindfully Own your own feelings, thoughts, and Own issues issues Look for points of agreement Conflict Management Skills Conflict Attend to the relationship-level meanings Communicate supportively Listen mindfully Own your own feelings, thoughts, and Own issues issues Look for points of agreement Look for ways to preserve the other ‘s face Conflict Management Skills Conflict Attend to the relationship-level meanings Communicate supportively Listen mindfully Own your own feelings, thoughts, and Own issues issues Look for points of agreement Look for ways to preserve the other ‘s face Imagine how you will feel in the future Conflict Communication Conflict Focus on overall communication system Conflict Communication Conflict Focus on overall communication system Time conflict effectively Conflict Communication Conflict Focus on overall communication system Time conflict effectively Aim for win-win Conflict Communication Conflict Focus on overall communication system Time conflict effectively Aim for win-win Aim Honor yourself, your partner & relationship Honor Conflict Communication Conflict Focus on overall communication system Time conflict effectively Aim for win-win Aim Honor yourself, your partner & relationship Honor Show grace Show grace What are these terms? What Bracketing Cross-complaining Games Kitchensinking ...
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This note was uploaded on 04/26/2011 for the course CMNS 211 taught by Professor Burnett during the Spring '09 term at DePaul.

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