CMN 101 Lecture 5 Group Conflict

CMN 101 Lecture 5 Group Conflict - Can occur when groups...

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Group Conflict
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Defining conflict Conflict: “the interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals” Breaking down the components Positive or negative????
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Types of conflict Affective Cognitive Pseudo-conflict Simple conflict Ego conflict
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Conflict Management Styles Avoiding Accommodating Competing Compromising Collaborating http://www.youtube.com/watch?v=roR
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Styles, continued… Create a “repertoire” Criteria for using a particular style How important is it to you? How important is it to others? How much time do you have? How important is the relationship ?
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Handling conflict Separate the people from the problem Focus on shared interests Generate many options Base decisions on objective criteria
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Groupthink Defining groupthink When a group establishes a norm that consensus is the highest priority (Janis, 1972) Illusion of agreement
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Unformatted text preview: Can occur when groups make decisions too quickly and engage in faulty decision-making Why does groupthink occur? High group cohesiveness Influential person who argues for pet proposals Isolation from real world Lack of decision-making procedure Similarity of group members Belief that finding an alternative is unrealistic Symptoms of groupthink Critical thinking is not encouraged Illusion of invulnerability Concern with justifying groups position Pressure applied to those who do not support the groups decision Illusion of unanimity Concern with reinforcing leaders beliefs Reducing groupthink Everyone becomes a critical evaluator Assign a devils advocate Be sensitive to status differences Invite someone from the outside in Break group into subgroups Consider technology...
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This note was uploaded on 04/26/2011 for the course CMN 101 taught by Professor Aragona during the Spring '09 term at DePaul.

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CMN 101 Lecture 5 Group Conflict - Can occur when groups...

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