CMN 101 Lecture 8 Stress, Burnout and Social Support

CMN 101 Lecture 8 Stress, Burnout and Social Support -...

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Stress, Burnout and Social Support
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Organizational life is typically governed by logic and rationality Since the 1990s more attention has been paid to emotion in the workplace Stress and Burnout
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Stress, Burnout and Communication Communication can cause and help cope with stress and burnout Stress: “aspects of the environment, called stressors , create a strain on the individual, called burnout , which can lead to negative psychological, physiological, and organizational outcomes” (Miller, 2008) Burnout: wearing out from the pressures at work
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Model of Stress in the Workplace Stressors Burnout Outcomes Environmental factors that are difficult for an individual to deal with (e.g. work load, role conflict, role ambiguity, life events, home/work conflict) Strain that results from ongoing stressors (e.g. emotional exhaustion, depersonalization, decreased personal accomplishment) Physiological, attitudinal, and organizational results of burnout (e.g. coronary heart disease, high blood pressure, lower job satisfaction, less commitment, turnover
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This note was uploaded on 04/26/2011 for the course CMN 101 taught by Professor Aragona during the Spring '09 term at DePaul.

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CMN 101 Lecture 8 Stress, Burnout and Social Support -...

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