CMN 101 Lecture 9 Organizational Conflict-1

CMN 101 Lecture 9 Organizational Conflict-1 -...

Info iconThis preview shows pages 1–6. Sign up to view the full content.

View Full Document Right Arrow Icon
Organizational Conflict Management
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
To review… Conflict can be both destructive and productive Three “I’s” of Conflict Incompatible goals Interdependence Interaction
Background image of page 2
Levels of Organizational Conflict Intergroup Conflict: Aggregates of people within an organization (e.g. work teams, departments) as parties in the conflict Interorganizational conflict: A dispute between two or more organizations
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Phases of Conflict 1.) Latent conflict : the conditions are ripe for conflict because of the three “I’s” 2.) Perceived conflict : one or more of the parties believes that incompatibilities and interdependence exist 3.) Felt conflict : parties begin to formulate strategies about how to deal with the conflict 4.) Manifest conflict : strategies and goals are enacted in communication 5.) Conflict aftermath : short and long-term consequences
Background image of page 4
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 6
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 14

CMN 101 Lecture 9 Organizational Conflict-1 -...

This preview shows document pages 1 - 6. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online