Chapter 9 Outline

Chapter 9 Outline - Chapter 9 Outline Keys for success->...

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Chapter 9 Outline Keys for success--> Container store example, by being clear about what is important at the container store, enabling employees to be high performers, rewarding employees in multiple ways, creating a fair and stimulating work environment, treating employees like the highly capable individuals that they are, and maintaining customer service. These are key factors to success at any store and are key motivational tools. (insert example from pete) A key challenge for managers of organizations both large and small is to encourage employees to perform at a high level. The Nature of Motivation The Nature of Motivation--> Direction of a person’s behavior-- all the possible behaviors that a person could participate in. Effort-- refers to how much you put in to a project. Persistence-- when faced with tough things in life, whether you concede or keep fighting. Motivation is extremely important to management because it explains why people act the way they do in organizations. Intrinsically motivated behavior-- things that a person does for their own well-being. -done to make yourself feel good. - performing the behavior is where the satisfaction comes from -motivation comes from performing the action itself. -having a job that you love and is challenging tends to lead to intrinsic motivation, than a job where one does not apply skills they have learned -List examples of intrinsically motivated behavior. Extrinsically Motivated Behavior--> engaging in this behavior is done to gain social rewards or material possessions, it is used to avoid negative consequences. -source of motivation are the consequences of the behavior, good or avoiding bad. -motivation comes from what they receive for their behavior -list examples of extrinsically motivated behavior. Whether people are intrinsically or extrinsically motivated or both depends on many factors : 1. Personal characteristics (example) 2. Nature of jobs (example) 3. Nature of organizations (example) Outcome--> Anything a person gets from a job/organization (examples) -managers use outcomes to increase inputs to an organization Input--> anything a person does to enrich their job/organization (examples) -contribute by behavior, effort, and persistence to realize goals
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Expectancy Theories Expectancy Theory--> motivation will be high when employees believe that high effort leads to high performance and high performance leads to desired results. -focuses on inputs, performance, and outcomes -3 major factors of a person’s motivation: expectancy, instrumentality, and valence -see figure 9.2 Expectancy--> a persons impression about the degree to which inputs will result in a certain level of performance -when expectancy is low, overall motivation is also low. -members of an organization are motivated to put forth a high level of oeffort only if they think
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Chapter 9 Outline - Chapter 9 Outline Keys for success->...

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