This preview shows page 1. Sign up to view the full content.
Unformatted text preview: synergy open system/closed system Exhibit 2.5 contingency view/theory total quality management (TQM) Deming customer relationship management (CRM) Chapter 3 general environment task environment internal environment Exhibit 3.1 uncertainty boundary-spanning roles interorganizational partnerships mergers joint ventures culture Exhibit 3.5 types of cultures Exhibit 3.7 cultural leader Chapter 4 Exhibit 4.2 exporting/importing outsourcing licensing/franchising strategic alliances joint ventures foreign subsidiary international business environment Exhibit 4.3 economic infrastructure legal-political political risk sociocultural culture Hofstedes value dimensions ethnocentrism International Trade Alliances NAFTA multinational corporation cultural intelligence (CQ) culture shock...
View Full Document
- Spring '11