Study Guide 4

Study Guide 4 - Exhibit 12.5...

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Management & Organizational Behavior Test #4 - Chapters 11, 12, 14 (Daft) Chapter 11 human resource management (HRM) Goals of HRM human capital discrimination affirmative action contingent workers telecommuting matching model – Exhibit 11.6 human resource planning recruitment/decruitment internal recruiting job description/job specification realistic job preview e-cruiting Selecting selection – Exhibit 11.9 training and development on-the-job training (OJT) mentoring/coaching performance appraisal 360-degree feedback performance review ranking system stereotyping halo effect behaviorally anchored rating scale (BARS) Exhibit 11.12 compensation pay-for-performance HRM Process – 8 activities - notes validity/reliability – notes selection tools – notes skill categories – notes off-the-job training techniques - notes affirmative action Chapter 12 diversity – Exhibit 12.4 Dividends of Workplace Diversity
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Unformatted text preview: Exhibit 12.5 prejudice/discrimination/stereotyping stereotype threat Exhibit 12.6 ethnocentrism mentor diversity training Increasing Awareness of Sexual Harassment quid pro quo sexual harassment – notes monoculture glass ceiling Exhibit 12.8 hostile work environment Diversity Initiatives & Programs Chapter 14 leadership Level 5 Leadership – Exhibit 14.1 interactive leadership Exhibit 14.2 Trait Approach Behavioral Approaches task-oriented/people-oriented consideration/initialing structure employee-centered/job-centered leaders Leadership Grid Exhibit 14.4 contingency approaches Hersey/Blanchard – situational theory Exhibit 14.5 Fiedler – contingency theory Exhibit 14.6 substitute leadership neutralizer transactional/transformational/charismatic leadership Power and Influence position power/personal power Interpersonal Influence Tactics servant leadership moral leadership...
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This note was uploaded on 04/26/2011 for the course BUS 3010 taught by Professor Newstrom during the Spring '11 term at E. Illinois.

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