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Unformatted text preview: Effective Team Leadership Types of Teams Team Characteristics interdependence – 3 kinds Member Roles Chapter 17 (cont.) Stages of Team Development - Exhibit 17.6** team cohesiveness conflict – functional/dysfunctional Exhibit 17.8 Styles to Handle Conflict - Exhibit 17.9 integrative negotiation distributive negotiation Chapter 18 organizational control Feedback Control Model/Control Process Steps Exhibit 18.2 total quality management (TQM) benchmarking quality circles six sigma ISO 9000 standards continuous improvement – kaizen bureaucratic control Types of Bureaucratic Control activity based costing Chapter 19 operations management manufacturing/service organizations Exhibit 19.2 supply chain management inventory just-in-time inventory systems knowledge management information technology (IT) management information system (MIS) data vs. information intranet vs. extranet e-business team norms...
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This note was uploaded on 04/26/2011 for the course BUS 3010 taught by Professor Newstrom during the Spring '11 term at E. Illinois.
- Spring '11