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Unformatted text preview: The Most Advanced Central Reservation System - OPERA Reservation System (ORS) The OPERA Reservation System (ORS), a true centrally managed central reservation system, is at the heart of the hotel industry's first enterprise-wide room inventory management system. The ORS hotel reservation system is designed for seamless integration with the entire OPERA product family — the OPERA Customer Information System (OCIS), the OPERA Property Management System, OPERA Sales and Catering, and OPERA Sales Force Automation. This comprehensively managed central reservation system offers reservations agents and global sales staffs the tools to maximize bookings and increase revenue in any size chain or multi-property environment. ORS easily handles all types of reservations — individual, group and party, company, travel agent, multi- legged, multi-rate, and waitlisted. Key Features of MICROS’s Hotel Reservation System: Global Perspective: ORS supports multi-currency and multi-language features to meet the hotel reservation system requirements of global operations. Rates and revenues can be dynamically converted from the local currency to any other currency. The appropriate language for guest correspondence can be automatically determined by the guest’s profile language; during the reservation process, key information such as the property, room, and rate descriptions can be displayed in multiple languages. Country-specific address formats are supported. Automatic Rate and Inventory Controls: The ORS central reservation system lets you set up rate structures for individual properties, groups of properties, or for chains. Multi-level rate and inventory controls make inventory management easier and increase profitability. Rates and room types can be automatically restricted based on percentage occupancy, minimum stay through, arrival date, and more. Agents can use the hotel reservation system to easily determine best available rates for any length of stay. To maximize property revenues, these hotel reservation computer systems also support interfacing to major yield management systems. Full Reservation Functionality: Agents making reservations with the ORS central reservation system can easily handle complex operations such as routing instructions and split charges, shared reservations, frequent flyer and loyalty program memberships, negotiated rates, and rate discounts (percentage or fixed amount). Multiple advance deposit requirements and cancellation penalties may be applied to reservations with ORS; deposit transactions automatically transfer to the property. Group and Block Features: Creating and managing group and block reservations is as easy in the ORS central reservation system environment as it is using a stand-alone hotel PMS. Room blocking, rooming lists, room sharing, deposits, tour series, and other group booking features are handled by ORS....
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- Spring '11