bad news letter - CM105 Unit 3 [WRITING A BAD NEWS LETTER]...

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CM105 Unit 3[WRITING A BAD NEWS LETTER]Writing a bad news letterThis assignment gives you practice writing a business letter and learning how toconvey bad news to a reader.As mentioned in the reading this week, giving orreceiving bad news is not pleasant for anyone; however, sometimes it isabsolutely necessary.In business, bad news does not always mean the end of arelationship.In fact, many businesses have to convey bad news but they alsowant to retain their customers or clients despite not being able to grant everyrequest.Since you are a representative of the company for which you work, it iscrucial that you learn to write such correspondence effectively and tactfully sothat you always project a positive and professional image of the company.For this week's project, you will respond to a complaint letter. In your response,you are not allowed to give the customer everything she wants.In fact, you canneither give her a refund nor relieve her of her contractual obligation.You can,

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Term
Spring
Professor
N/A
Tags
Writing, Denise Wall

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