Individual_assignment Two_19146130A_Ho Ko Kiu_B03B (已自動回復).doc

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BHMH1102 - Hotel OperationsIndividual Assignment Two, Semester Two, 2019-20Expected Learning OutcomesDescribe different types of hotel business and various types of hotel operations.Identify different departments with respective responsibilities and their inter-relationships.Identify the types of services, facilities and amenities provided by hotels.Explain the inter-relationship between service, customers and staff of hotels.Appraise the targeted markets and targeted customers of the hotels.Select One of the Following TopicsYou are the sales manager in a hotel in Hong Kong, who is assigned to follow up a group ofguests. You need to prepare a sales presentation script (in written format) in order to promoteyour hotel’s in-house servicesand facilities and other uniqueness that the hotel may have, toone of the following guest/s:1.Cordis Hong KongEight exhibitors from an electronic appliance firm in the United States of America willcome to Hong Kong for a three-day international tradeshow for building, electricalengineering and security service in June 2020. During their stay, they would hold aluncheon in the hotel function room for 20 people, who are the company’s tradepartners. Followed by the exhibition, they would like to stay at Hong Kong for another2 days for sightseeing.2.Hong Kong Gold Coast HotelA group of 30 students aged 14-16 and two teachers from an international school ofSingapore are coming to Hong Kong for a cultural exchange tour for one week in June2020.A gala dinner for 70 people will be held during the last night of stay with thestudents from another local international school.3.Harbour Grand KowloonA global furniture company is going to arrange an annual party in June 2020. There arearound 250 people in this party, including guests and staff members. Courtesy speech1
4.Kerry Hotel Hong KongTwo couples from Canada wants to stay at a hotel for 2 weeks in June 2020 in HongKong for business purpose. They mainly need to work in Tsim Sha Tsui, Central andNorth Point. They are also planning to arrange an outdoor cocktail party in an eveningfor 80-100 people.Instructions:SelectONEof the above topics and determine the guest profiles. You may make anynecessary assumptions whenever appropriate:oDate of visit, number of room, age, gender, food and beverage requirement,likes and dislikes of guest/s etc.Overview of the selected hotelFacilities and services of the selected hotel:oRooms, food and beverages and othersBudget for accommodation/ room package(s), based on the information from the hotelofficial websites (DO NOTadopt the information from online travel agents such asAgoda and HotelsCombined)ConclusionReference2
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Term
Spring
Professor
NoProfessor
Tags
Victoria Harbour, Tsim Sha Tsui, Harbour Grand Kowloon

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