Phone - Telephone Situations for Chapter 12 Activity 12-4...

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Telephone Situations for Chapter 12 Activity 12-4 Situation One The office assistant: The office assistant in the Human Resources Department of WZZZ handles an incoming call from a person applying for a job as a word processing specialist. The radio station is looking for a word processing specialist to provide word processing training to employees. The office assistant must question an applicant to find out about his or her educational background, specialized training and skills, and employment history. The caller: The caller is seeking a position as a word processing specialist at WZZZ. The caller has: A degree in Office Information Systems from Collins Community College Three years’ experience as a teller at a local bank College courses and company training using Word, WordPerfect, and Excel, and other computer software applications. However, the caller has no experience in teaching others to use software. The caller has taught aerobics classes at a local community center. Situation Two
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Phone - Telephone Situations for Chapter 12 Activity 12-4...

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