HAdams_ProcessDesign_021711

HAdams_ProcessDesign_021711 - terms of three phases and a...

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Microsoft’s Operation Management Process Helen Adams Rasmussen College   Operations Management – MAN3504  Joe Caberto February 17, 2011
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Outlines Introduction Process Structure
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Introduction Microsoft operation management process  is a series of guides aimed at helping  information technology (IT) professionals  establish and implement reliable, cost- effective services This integrates community-generated  processes; governance , risk, and  compliance activities 
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Process Structure Process structure encompasses all of the  activities and processes involved in  managing an IT service: its conception,  development, operation, maintenance, and  ultimately its retirement
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Microsoft Operation  Management Framework
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Process Structure. . Process describes IT service lifecycle in 
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Unformatted text preview: terms of three phases and a foundational layer: The Plan Phase focuses on ensuring that, from its inception, a requested IT service is reliable, policy-compliant, cost-effective, and adaptable to changing business needs. The Deliver Phase concerns the envisioning, planning, building, Process Structure. . The Operate Phase deals with the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets The Manage Layer helps users establish an integrated approach to IT service management activities through the use of risk management, change management and controls...
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HAdams_ProcessDesign_021711 - terms of three phases and a...

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