Mbpfc4 - Managing Business Process Flows Anupindi, Chopra,...

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Managing Business Process Flows Anupindi, Chopra, Deshmukh, VanMieghem and Zemel, Prentice Hall, 2006
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Chapter 4: Flow-Time Analysis Managing Business Process Flows Anupindi, Chopra, Deshmukh, VanMieghem and Zemel, Prentice Hall, 2006
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Flow Time Analysis Managing Business Process Flows , Anupindi, Chopra, Deshmukh, Van Mieghem & Zemel, 2006, Upper Saddle River, NJ: Prentice Hall Flow time Total time that a flow unit spends in a process » Theoretical flow time Minimal time to process a flow unit without waiting » Waiting time Total time in process a flow units waits to be processed Flow-time efficiency ratio of the theoretical flow time to the average total flow time
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Importance of Process Flow Time Managing Business Process Flows , Anupindi, Chopra, Deshmukh, Van Mieghem & Zemel, 2006, Upper Saddle River, NJ: Prentice Hall Shorter flow time shortens customer response time reduces inventory faster product development able to delay production closer to final sale integrates performance of all functions in firm
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Process View of Organizations Managing Business Process Flows , Anupindi, Chopra, Deshmukh, Van Mieghem & Zemel, 2006, Upper Saddle River, NJ: Prentice Hall Inputs Outputs Goods Services Labor & Capital Information structure Network of Activities and Buffers Flow units (customers, data, material, cash, etc.) Resources Process Management
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Process Flow Chart Managing Business Process Flows , Anupindi, Chopra, Deshmukh, Van Mieghem & Zemel, 2006, Upper Saddle River, NJ: Prentice Hall Graphical representation of five elements Inputs Outputs Flow units Network of activities Buffers Additional process flow chart elements Decisions » Route flow units to one of two or more routes Information flows Events (i.e., start and end)
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Process Flow Chart Managing Business Process Flows , Anupindi, Chopra, Deshmukh, Van Mieghem & Zemel, 2006, Upper Saddle River, NJ: Prentice Hall Process flow chart graphical representation of elements of a process » decisions » activities » precedence relationships » buffers » information flows » events Value of tool is understanding
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Example 4.1 - Process Flow Chart for MBPF Managing Business Process Flows , Anupindi, Chopra, Deshmukh, Van Mieghem & Zemel, 2006, Upper Saddle River, NJ: Prentice Hall Process boundaries Outputs Inputs Start 1 5 3 2 4 6 7 8 End Activity List 1. Separate roof & base modules 5. Form the roof
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Mbpfc4 - Managing Business Process Flows Anupindi, Chopra,...

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