Final Exam Study Guide(1) (1)

Final Exam Study Guide(1) (1) - Final Exam Study Guide...

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Final Exam Study Guide Chapters 3,7,11,12,13,15,16,17 Chapter 3 4 types of listening o Appreciative, empathetic, comprehensive, and critical 4 causes of poor listening o Not concentrating, listening too hard, jumping to conclusions, and focusing on delivery and appearance Tips to become a better listener o Take listening seriously, be an active listener, resist distractions, don’t be diverted by delivery or appearance, suspend judgment, focus your listening, develop note-taking skills Chapter 7 Any questions asked will directly be from the definitions so know the key terms! o Supporting materials- material used to support a speaker’s ideas, the three major types are examples, statistics, and testimony. Can be brief, extended, or hypothetical examples, testimony can be expert, or peer. o Mean, median, and mode. Chapter 11 Two meanings of words o Denotative- dictionary meaning, connotative- meaning in context of emotions or situation Tips for using language clearly
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This note was uploaded on 05/02/2011 for the course BUSINESS 100 taught by Professor Betker during the Spring '08 term at Saint Louis.

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Final Exam Study Guide(1) (1) - Final Exam Study Guide...

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