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TENNESSEE STATE UNIVERSITY DEPARTMENT OF BUSINESS ADMINISTRATION COLLEGE OF BUSINESS MGMT 3020: OPERATIONS MANAGEMENT. DR. JOEL K. JOLAYEMI. REVIEW QUESTIONS : CHAPTERS 4 and 5 OF COURSE TEXT FALL 2010 CHAPTER 4. 1.. T Product failures can be easier to remedy with modular design. t 2. One motivation for an organization to redesign its product or service it provides is as an alternative to downsizing the organization. f 3. A major benefit of Computer Aided Design (CAD) is the increased productivity of designers. t 4. Most of the time what is called product or service design is actually a redesign of an existing product or service. t 5. The overall objective of product and service design is to satisfy the customer while making a reasonable profit for the organization. true 6. The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking. f 7. To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products. f 8. Many US manufacturers are now shifting from focusing primarily on products to focusing on both product and process improvements. t 9. Applied research has the object of achieving commercial applications for new ideas. t 10. Basic research is done with the expectation that discoveries will have near-term commercial application. f 11. "Design for operations" takes into account the capabilities of the organization to produce or deliver a given product or service. t 12. Product liability means that a manufacturer is liable for any injuries and damages caused by a faulty product because of poor workmanship or design. t 13. The process of dismantling and inspecting a competitor's product to discover improvement is called reverse engineering. t 14. Research and development (R &D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation. true 15. The advantages of standardization include which of the following? I. Early freezing of designs II. Fewer parts to deal with in inventory III. Reduced training cost and time IV. Purchasing is more routine A) I, II B) I, IV C) I, II, III D) II, III, IV E) I, II, III, IV 16. Products or Services with a high degree of similarity of features and components are called: 1
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A) generic B) copy-cat C) rip-offs D) product families E) product/service matrix 17. Which of the following is a reason for recycling? A) cost savings B) environmental regulations C) environmental concerns D) all of the above E) none of the above 18. One possible disadvantage of modular design is that: A) replacement and repair is more difficult B) failure diagnosis is more complex C) number of configurations of modules decreases D) individual parts lose their identities E) inventory problems arise 19. In the area of product and service design the acronym CAD refers to: A) conceptually appropriate design B) computer aided design C) commercial applications design
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This note was uploaded on 05/02/2011 for the course ECON 104 taught by Professor Adie during the Spring '08 term at Appalachian State.

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