This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: C. the customer's role in providing information. D. the names of support staff members and their telephone numbers. 4. When would a company not know who its customers are before they call? A. when its products are distributed or sold by other companies. B. when the technology is contantly changing. C. when the website is down. D. when managers are answering all the questions. 5. GUIs have advantages over text entry because they: A. require minmimal typing skills. B. are more fun to use. C. are newer technology. D. are standard parts of all software....
View Full Document
- Fall '08
- support staff, Service level agreement, B. C., A. B. C. D, frequently hidden reason