MIS-2101-Final-Study-Guide-v2 - MIS 2101 Study Guide Final...

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MIS 2101 Study Guide – Final Exam Sec 003 – Spring 2011 Lecture 7: Enterprise Information Systems Legacy Systems: existing, older IT platforms Problem: o Information systems growing over time o Lack of integration in existing systems Different computing platforms Difficult to integrate Data must be reentered from one system to another Same pieces of data stored in several versions Primary Functions of Enterprise Systems : o Internally focused systems o Externally focused systems Enterprise resource Planning (ERP): Definition o integrates all departments and functions throughout an organization into a single IT system so that employees can make enterprise-wide decisions by viewing enterprise-wide information on all business operations Primary characteristics of ERP: o Ground up” integration of business processes o A single application ties together multiple business functions o Accounting, purchasing, HR o Applies “best practices” to these processes Primary Applications of ERP: o Supply Chain Management (SCM) o Customer Relationship Management (CRM) Customer Relationship Management (CRM): o CRM is not just technology, but a strategy, process, and business goal that an organization must embrace on an enterprise-wide level o CRM can enable an organization to: Identify types of customers Design individual customer marketing campaigns Treat each customer as an individual
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Understand customer buying behaviors Supply Chain Management (SCM): o involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability o Four basic components of supply chain management include: Supply chain strategy – strategy for managing all resources to meet customer demand Supply chain partners – partners throughout the supply chain that deliver finished products, raw materials, and services. Supply chain operation – schedule for production activities Supply chain logistics – product delivery process Main components of Sales Order Process : Sales organization : Distribution Channels 1.) the way goods & services reach the customer (e.g. distributors, retailers, direct sales force, manufacturers representatives, etc.) 2.) can support multiple sales organizations Divisions 1.) Divisions are associated with product lines Customer Order Cycle : Pre-sales activity : (customer databases, contracts) Sales Order Processing
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MIS-2101-Final-Study-Guide-v2 - MIS 2101 Study Guide Final...

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