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Case27-PortmanRitzCarlton - had an effect on culture and...

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The Portman Ritz-Carlton Shanghai: Asia’s Best Employer 1. How successful has Portman Ritz-Carlton top management been in creating a premier hotel in Shanghai? Have its efforts produced quality guest services and a pleasing environment for guests? What objective measures of success can management point to? 2. Discuss the extent to which the Ritz-Carlton Group allocated financial resources to build necessary assets and support strategy critical activities at the Portman Ritz- Carlton? 3. How have Portman Ritz-Carlton top managers initiated culture change to improve motivation and retention of local employees? Has top management leadership style
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Unformatted text preview: had an effect on culture and commitment? 4. How does the Portman Ritz-Carlton’s approach to managing human resources to build a strategy-supportive organizational culture and strengthen its competitive capabilities? 5. What strategic issues face Portman Ritz-Carlton management in early 2002? 6. What recommendations would you make to Portman Ritz-Carlton management concerning the strategic issues facing the company? What changes in the company’s approach to strategy implementation (if any) do you suggest accompany any new strategic initiatives? Copyright © 2003 GLO-BUS Software, Inc. Page 1...
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