Case27-PortmanRitzCarlton - had an effect on culture and...

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The Portman Ritz-Carlton Shanghai: Asia’s Best Employer 1. How successful has Portman Ritz-Carlton top management been in creating a premier hotel in Shanghai? Have its efforts produced quality guest services and a pleasing environment for guests? What objective measures of success can management point to? 2. Discuss the extent to which the Ritz-Carlton Group allocated financial resources to build necessary assets and support strategy critical activities at the Portman Ritz- Carlton? 3. How have Portman Ritz-Carlton top managers initiated culture change to improve motivation and retention of local employees? Has top management leadership style
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Unformatted text preview: had an effect on culture and commitment? 4. How does the Portman Ritz-Carltons approach to managing human resources to build a strategy-supportive organizational culture and strengthen its competitive capabilities? 5. What strategic issues face Portman Ritz-Carlton management in early 2002? 6. What recommendations would you make to Portman Ritz-Carlton management concerning the strategic issues facing the company? What changes in the companys approach to strategy implementation (if any) do you suggest accompany any new strategic initiatives? Copyright 2003 GLO-BUS Software, Inc. Page 1...
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This note was uploaded on 05/06/2011 for the course BUSINESS 101 taught by Professor Steve during the Spring '11 term at Central Lancashire.

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