This preview has intentionally blurred sections. Sign up to view the full version.View Full Document
Unformatted text preview: for further assistance. c) Tell the customer that you do not care about their problems. d) Inform security that a person in a wheelchair is harassing you. 3.) You have a customer at the counter who is telling you her life story. How would you handle this customer? a) Explain to the customer that you have a long line and just need pertinent information to help her. b) Tell the customer you do not care about her life. c) Listen and smile while asking probing questions to lure the flight information out of her. d) Call you manager and ask for help. 4.) When someone is speaking me to me while I am distracted. I am usually am to focus _______ attention to them. a) All b) Some c) None d) Most...
View Full Document
- Spring '11
- Management, English-language films, Interrogative word