ExpressAuto_GroupA - Motivating Running head: MOTIVATING...

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Motivating 1 Running head: MOTIVATING THE SALES FORCE AT EXPRESS AUTO Motivating the Sales Force at Express Auto Sam Byrd Jennifer Chessar Angel Gibson Bobby Harris Adam Scalise Indiana Wesleyan University I have read and understand the plagiarism policy as outlined in the syllabus and the sections in the Student Bulletin relating to the IWU Honesty/Cheating Policy. By affixing this statement to the title page of my paper, I certify that I have not cheated or plagiarized in the process of completing this assignment. If it is found that cheating and/or plagiarism did take place in the writing of this paper, I understand the possible consequences of the act/s, which could include expulsion from Indiana Wesleyan University.
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Motivating 2 Abstract Detailers at Express Auto are currently being paid by piecework. They are paid on the number of cars detailed per day. Mechanics provide service, maintenance, and repair on vehicles at Express Auto. They receive a small hourly wage plus bonuses based on the number of cars completed per day and finishing each car faster than the standard estimated time to repair. Here we will look at the company’s compensation plan and how it affects customer service as well as making recommendations to make improvements.
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This note was uploaded on 05/06/2011 for the course BUSINESS MBA 670 taught by Professor Studebaker during the Spring '11 term at Indiana Wesleyan.

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ExpressAuto_GroupA - Motivating Running head: MOTIVATING...

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