Listen&Think_Harris - Listen Running head: LISTEN...

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Listen 1 Running head: LISTEN AND THINK Listen and Think Bobby L. Harris Indiana Wesleyan University I have read and understand the plagiarism policy as outlined in the syllabus and the sections in the Student Bulletin relating to the IWU Honesty/Cheating Policy. By affixing this statement to the title page of my paper, I certify that I have not cheated or plagiarized in the process of completing this assignment. If it is found that cheating and/or plagiarism did take place in the writing of this paper, I understand the possible consequences of the act/s, which could include expulsion from Indiana Wesleyan University.
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Listen 2 Abstract Listening to others is the first step in resolving any conflict. In order to listen effectively you must first change your attitude about listening. The second thing you must do is put actually practicing your new listening skills. You will also want to control your anger and frustration. Last of all you will want to anticipate the consequences of your actions. By improving your listening skills you will be able to gain greater insight into other people and the issues that are troubling them.
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Listen 3 Listen and Think By changing (Deep & Sussman, 1992, p. 25) your attitude toward listening you will be allowing someone to vent their concerns with you. This will allow you to gain insight and knowledge into the problems that are facing your organization. Listening to those who work for you could possibly give you ideas to solve problems. Taking the suggestions from your employees and implementing them into the company will help you in earning their respect. Allowing someone to vent is beneficial to you, because, you will be able to help them.
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This note was uploaded on 05/08/2011 for the course BUSINESS MBA 670 taught by Professor Studebaker during the Spring '11 term at Indiana Wesleyan.

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Listen&Think_Harris - Listen Running head: LISTEN...

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