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Chapter 12 Motivating Employees: Achieving Superior Performance in the Workplace Test Item Table by Major Question and Level of Learning Major Question Level of Learning Level 1: Knowledge (Knows Basic Terms Level 2: Comprehension (Understands Concepts & Principles) Level 3: Application (Applies Principles) 12.1 What’s the motivation for studying motivation? 6,7, 60 1,2,3,4,5, 62, 126 61 12.2 What kinds of needs motivate employees? 8,9,12,15,20,21,22,23, 24,25, 63,65,69,70,74,75,76,77, 78 10,11,14,16,17,18,19, 67,68,73,79,80, 127 13, 64,66,71,72, 128,129 12.3 Is a good reward good enough? How do other factors affect motivation? 26,27,28,29,30,33,34, 81,82,83,85,86,87,88 31,36,37,38, 84,90,91,93,94, 130 32,35, 89,92, 131 12.4 What’s the best way to design jobs— adapt people to work or work to people? 39,40,42,46,47,48, 95,96,100,101,102,103, 104,107 41,43,44,45, 97,98,99,106, 133 105, 132 12.5 What are the types of incentives I might use to influence employee behavior? 49,50,51,52,53, 108,110,112,114,115 54, 117,118 109,111,113,116, 134 12.6 How can I use compensation and other rewards to motivate people? 55,56,57,58,59, 119 120,121,122,123,124,125 135 Note: Bold numbers indicate short essay questions; italicized numbers indicate T/F questions. Kinicki/Williams , Management: A Practical Introduction, 4e Copyright © 2009, The McGraw-Hill Companies 101
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Chapter 12 Motivating Employees: Achieving Superior Performance in the Workplace True/False Questions 1. Managers need to think about employees as investors. Answer: True Page: 369LO: 1 Difficulty: Moderate AACSB: 3BT: Comprehension Rationale: In managing for motivation, managers need to be thinking about employees not as human capital or capital assets, but as people who are investors; they are investing their time, energy, and intelligence in your organization. 2. Motivation can be directly observed in another's behavior. Answer: False Page: 370LO: 1 Difficulty: Moderate AACSB: 3BT: Comprehension Rationale: Motivation is difficult to understand because you can’t actually see it or know it in another person; it must be inferred from one’s behavior. 3. People have certain needs that motivate them to perform specific behaviors for which they receive rewards that feed back and satisfy their original needs. Answer: True Page: 370LO: 1 Difficulty: Moderate AACSB: 3BT: Comprehension Rationale: This is the model of how motivation works. 4. Motivation must be goal directed and inferred from one's behavior. Answer: True Page: 370LO: 1 Difficulty: Moderate AACSB: 3BT: Comprehension Rationale: Motivation may be defined as the psychological processes that arouse and direct goal-directed behavior. Motivation is difficult to understand because you can’t actually see it or know it in another person; it must be inferred from one’s behavior. 5.
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