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Unformatted text preview: Emotional Intelligence Emotional Intelligence Jill Smith Course / 140 February 21, 2010 David Mohr COM 140 1 Emotional Intelligence Emotional Intelligence Today, managers need well-trained employees but are finding they do not exist. As a result, corporations are providing additional training for their employees. One such program that companies are adding is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. EI is the ability to accurately perceive emotions in ones self and others, identify different emotional responses, and use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that people good at managing relationships tend also to be self-aware, self-regulating, and empathetic (Goleman, 2000, p. 33). Emotional intelligence is especially important at the highest levels of the company, where differences in technical skills...
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- Spring '08