BSBMGT517 Assessment 1.docx - BSBMGT517 u2013 Assessment 1...

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BSBMGT517 – Assessment 1
1. 2. BBQFun Summary a) Legislative and regulatory context BBQFun will have to comply to WHS legislation. Complying to WHS is useful for the overall performance because it will help reduce injuries and absenteeism. Their Ecommerce and customer service website will have to comply to Australian law on e- commerce regulation and on fair commerce. b) Policies and procedures During the Ecommerce implementation process we must follow all BBQFun policies and procedures like the performance management policy and procedures which ensure that performance management is carried out consistently, fairly and transparently and in accordance with organizational requirements. c) Role of operational plan The role of an operational plan is to have a highly detailed document whose purpose is to explain all the steps required to achieve an objective. For BBQFun the objective is to have an ecommerce platform. d) Operational plan review The current BBQFun operational plan is comprehensive and detailed enough. It includes most of what an operational plan should include. It is a good base but lake some important documentation therefore I will amend and complete the current operational plan. The plan lack information related to: Activity monitoring: The plan include when the overall project should be finished but it must be breakdown in several milestone point to better understand and monitor the plan. A Grant chart could be implemented to have better visibility of the different task link and to better estimate the overall project timeline. The current operational plan lack information on the expenses linked to the opening of a new customer service, it lacks information on resources needed for this new service. This operational plan should include targets to comply with Law on online commerce. This operational plan lack proper risk management plan, with the listed risk, and contingency plan. This operational plan should include a plan to inform and motivate managerial and excutive position.
3. Resource requirements To implement the ecommerce strategy BBQFun needs resources: - They need to hire employees for the online sale service and customer service and hire a manager for this new service, more truck drivers for delivery, more warehouse worker to handle the increase in stock. They need to hire the service of a website developer in order to maintain the website availability. They need skilled staff to update the website with new product. - They need physical resources, they need to buy computer, and phones for the new customer service. They need more forklifts and to adapt the warehouse to the increase of sale. They need to buy delivery truck. - They need financial resources; the estimate cost of the Ecommerce solution is estimated at a total of $861,000.

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