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CMSTtest2 - Thursday 12:12 PM Nonverbal Communication any...

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                                            2/12/09 Thursday, February 12, 2009 12:12 PM Nonverbal Communication - any communication that is not primarily verbal; can be tone, inflection, time, touch, accent, etc… o Why nonverbal communication is so powerful Continuous This cannot be turned off in any way; we are always communicating nonverbally, even on the phone (pauses) E-mail - all caps, smilie faces Emotionally Powerful - same message can affect you differently based on the nonverbal communication Is the person about to cry, are they excited, angry People view nonverbal communication as more credible Harder to fake/mask our nonverbal communication. People can easily lie with words, but it's hard to fake nonverbal communication. Universal Everyone communicates nonverbally Nonverbal communication is universal, but it is culturally specific Display rules - rules that tell us the appropriate nonverbal communication to display Show happiness when you get a present You are somber at a funeral Learned through interaction; wearing black to a funeral Leakage - the nonverbal communication that leaks out even though we are trying to control it Crying in class, laughing in church or a funeral Occurs in clusters - need to decide what is important; shaking a foot, eye contact, facial expression, etc… So many things going on at once, sometimes it's hard to decide what to focus on o Relationship between biology and social learning If someone has pale skin, dark circles under eyes, hunched over, you assume they are sick This is nonverbal communication you can't control o Three primary functions of nonverbal communication Responsiveness - is this person interested in what we are saying Nodding your head, complete focus as opposed to doing something else while listening, amount of engagement (excited or uninterested) Liking - your communication shows whether or not you like the person If you don’t like the person you tend to stand further away, not engaged Power - nonverbal communication is how we display power Pitch and tone of voice, clothing choices, space taken up (territory - big, corner office), initiate touch (handshake), looking in the persons eyes vs. at the ground
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o Several different forms of nonverbal communication Proxemics - how we use space Bodily space Intimate space - touching to 18 inches; we let people we are intimate with into this space; also let children; this is the most tightly guarded space Personal space - eighteen inches to four feet; close colleagues and friends; close conversation; people you are friendly with o Expectancy violation theory – we enter into communication situations with certain expectations. When they are not met we have a heightened sense of awareness and judgment o Kiss on the cheek when not expecting it o Not always negative Social space - four to twelve feet; we can engage in interaction;
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CMSTtest2 - Thursday 12:12 PM Nonverbal Communication any...

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