MGT 307 Organizational_Terminology

MGT 307 Organizational_Terminology - Organizational...

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Organizational Terminology Organizational culture is the expression used to describe the common attitudes, perceptions, outlooks and beliefs of individuals in organizations. It encompasses a variety of beliefs and behaviors, including an organizations usual dress code, status symbols and authority, ceremonies and rituals, customary language, etc. All of these help define an organization's "personality" and norms. An organizational culture that is supportive will maintain high levels of performance and loyalty from its participants. This is often required in order for the organization to be able to adapt in the world of business and remain competitive. Organization culture can, however, cause an organization to become stagnant if it is allowed to become a culture of deep-seated attitudes, lack of understanding, and weak communication. Organizational culture is not self - creating, it does not instantly spring to life when an organization comes into being. It is formed over time, especially if the organization continues to be successful, as the staff learns to work together, cope with day-to-day stresses and external demands and sustain the internal stability of the organization. Gradually, a set of persistent attitudes, perceptions, outlooks and beliefs will develop and begin to be taught to newcomers as well. (Boan, 2003) In healthcare, organizational culture has been directly connected to several aspects of organizational accomplishment: financial performance, customer and employee satisfaction, and innovation. In the healthcare environment, organizational culture has also been linked with several principles of the organizational experience that relate to quality care, such as nursing care, job satisfaction, and patient safety. (Scott, 2003) (Aiken, 1994)
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In addition, many studies have been done that relate directly to organizational culture in healthcare.
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