Ch_2_Interpersonal - Interpersonal ProblemSolving Chapter 2

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Chapter 2 Interpersonal  Problem Solving
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Types of Problem Solving Reactive Proactive
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Deciding Whether to  Problem Solve Is this a problem that we need to solve? When may problem-solving not be the best approach?
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Steps in Interpersonal Problem Solving Identifying the problem Generating potential solutions Evaluating potential solutions Selecting the solution Implementing the solution Evaluating outcomes
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Identifying the Problem Characteristics of a well-defined problem: A discrepancy exists between the current situation and the desired situation. Participants share the perception that the problem exists. Participants agree on the factors that define the discrepancy. Problem statements invite a range of potential solutions.
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Strategies for  Identifying the Problem Think of problem identification as a process. Convergent and divergent processes Describe the problem precisely. Use concrete and specific language.
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Ch_2_Interpersonal - Interpersonal ProblemSolving Chapter 2

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