Ch_10_Using_Statements - Engaging in mind reading Giving...

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Chapter 10 Using Statements
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Purpose of Statements To provide information To obtain information To clarify information
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Statements that Provide Information Descriptive statements Overt Covert Guiding statements Explain Advise
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Statements that Seek Information Used to solicit information from another Alternative to excessive questioning Types Commands Indirect questions
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Statements that Confirm or Clarify Information Paraphrasing Reflecting Summarizing Checking
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Avoiding the Pitfalls of Empathic Listening Avoid the following types of responses: Finding the silver lining Being overly optimistic Offering blind reassurance
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Unformatted text preview: Engaging in mind reading Giving Verbal Feedback Usually given to provide information about behavior or performance Given for one of the following purposes: To provide objective information To provide information about impressions To provide clarification of what was observed Characteristics of Effective Interpersonal Feedback Descriptive Specific Directed toward changeable behaviors Concise Checked for clarity Guidelines for Giving Effective Feedback Solicited Direct Culturally sensitive Well timed...
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This note was uploaded on 05/13/2011 for the course SPED 535 taught by Professor Dr.wadsworth during the Spring '11 term at University of Louisiana at Lafayette.

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Ch_10_Using_Statements - Engaging in mind reading Giving...

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