Ch_11_Asking_Questions - Chapter 11 Three primary purposes:...

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Unformatted text preview: Chapter 11 Three primary purposes: To seek information To provide information To clarify or confirm information To gain information on a topic which you do not have sufficient experience To gain information on a topic which more knowledge is needed Two ways Making evaluations Giving suggestions and advice Primary Purpose To develop the shared meaning in interpersonal communication To check your personal perception of the information To further information on a given topic that is not fully understood Direct/Indirect Open/Closed Single/Multiple Focused questions elicit more specific and concrete information. Focusing techniques include: Presupposition. Prefatory statements. Use pauses effectively. Monitor question­asking interactions. Consider cultural context. Make questions meaningful. Not too few or too many Attend to Individualism/Collectivism Prior to the interview: Arrange the setting. Prepare yourself. Assist others in preparation. During the interview The introduction The interview The close Gather information. Agree on mutual goals and outcomes. Summarize what has occurred. Conclude with a sense of closure and plan. After the interview Follow­up activities will be dependent upon the original purpose. It is critical to honor confidentiality. Funnel Approach Inverted­Funnel Approach Begins with broad questioning and proceeds to more narrow and limited questions Begins with closed questions and proceeds to more open ones Passive communicator Overly­expressive communicator Overly­talkative communicator Pseudo­communicator Preoccupied communicator Distracted communicator ...
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This note was uploaded on 05/13/2011 for the course SPED 535 taught by Professor Dr.wadsworth during the Spring '11 term at University of Louisiana at Lafayette.

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Ch_11_Asking_Questions - Chapter 11 Three primary purposes:...

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