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Foundations for Designing User-Centered Systems Frank E. Ritter Gordon D. Baxter Elizabeth F. Churchill What System Designers Need to Know about People
Foundations for Designing User-Centered Systems
Frank E. Ritter Gordon D. Baxter Elizabeth F. Churchill Foundations for Designing User-Centered Systems What System Designers Need to Know about People 123
Frank E. Ritter College of IST The Pennsylvania State University University Park, PA USA Gordon D. Baxter School of Computer Science University of St Andrews St Andrews, Fife UK Elizabeth F. Churchill eBay Research Labs eBay Inc. San Jose, CA USA ISBN 978-1-4471-5133-3 ISBN 978-1-4471-5134-0 (eBook) DOI 10.1007/978-1-4471-5134-0 Springer London Heidelberg New York Dordrecht Library of Congress Control Number: 2013957359 ȑ Springer-Verlag London 2014 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Cover Image : Badrul Sarwar Printed on acid-free paper Springer is part of Springer Science+Business Media ()
Foreword Our core Masters in Software Engineering course at the University of Southern California is a 2-semester course in which students form into about 15–20 teams of six people to define, design, develop, and deploy working software systems for clients in the local South Los Angeles community. The clients range from IT startups, neighborhood small businesses, local government and local community service organizations, to USC doctors, faculty members, librarians, administrators, and student organizations. The student developers come from many countries and cultures: mostly from the US, India, and China; but also from Europe, Latin America, and other parts of Asia.

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