COM135 letter - night before the Labor strike, and all...

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Christa Gibbs 484 E. Placita Nodo Sahuarita, AZ 85629 October 19, 2008 Mark Jensen Branch Manager Bank of America 3990 S. Nogales Rd Sahaurita, AZ 85629 Dear Mr. Jensen: Thank you for your letter of October 7 th expressing your unhappiness with the late delivery of your recent order (invoice #1234; purchase order #R-5678). We investigated this matter and discovered that your order was briefly delayed the warehouse and remained on the shipping dock overnight. Unfortunately, this was the
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Unformatted text preview: night before the Labor strike, and all shipments by all carriers were delayed for the next few weeks. Please accept our sincere apologies for this unfortunate delay. To show our appreciation for your past business, we have credited your account in the amount of the shipping charges on this order. We value our customers and look forward to serving you in the future. Sincerely, Christa Gibbs Project Manager...
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