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Unformatted text preview: Final Review Ch. 5-9 CMST 101 Dosanjh H. Format: 15 multiple choice questions 2 points each 30 points 16 true/false questions 2 points each 32 points 14 matching questions 1 point each 14 points 6 short essay questions 2-6 points 24 points 1. Hall distance zones SPACE pg, 204 205 152-154 140 142 Proxemics: The study of the way people and animals use space. Preferred space matter of cultural norms, Hall made 4 norms of N.American culture. o Intimate Distance- Begins with skin contact and ranges out to 18 inches. Sign of trust occurs in private, emotionally close, or doctor/dentist. o Personal Distance- 18 inches-4 feet limit. (Aura) Most relational partners stand in public @ 18in. or more. Uncomfortable when someone moves in w/out invitation closer than 2 ft-4ft. o Social Distance- 4ft-@12ft. business communication. 4-7 is salespeople norm. 7-12 is informal like boss. o Public Distance- farthest zone outward from 12ft.-25 after that comm. Becomes difficult. 2. Johari window 186-187pg Part 1 Open area (you and others are aware) Part 2 Blind area (you are unaware but others know/observe. Find out about via feedback from others) Part 3 Hidden area (you know but arent willing to reveal. Becomes public knowledge via self-disclosure) Part 4 Unknown area to you and others (can deduce its existence because you constantly learn new things about yourself) 3. Content messages (focus on subject being discussed) Relational messages (how the parties feel toward one another) Affinity : the degree to which people like or appreciate one another Respect : the degree to which we admire others and hold them in esteem (important & often underrated in relationships) Immediacy : degree of interest & attraction we feel toward & communicate to others Control : amount of influence communicators seek o Demanding tone o Matter-of-fact tone 4. Communication climate is determined by the degree to which people see themselves as valued Confirming messages messages that show you are valued (i.e. You exist, You matter, Youre important) o Recognition is most fundamental recognize other person o Acknowledgement of ideas and feelings of others, Listening is the most common form o Endorsement this means you agree, highest form of valuing Note: A positive climate is the best predictor of marital satisfaction Disconfirming messages deny the value of others. They show a lack of regard for the other person by disputing or ignoring some important part of that persons message 5. Conflict Resolution Methods (ex. win-lose) 217-220 Win-Lose one achieves their goal at the expense of the other. Perceived as either-or, Either I get what I want or you get your way. Power is the distinguishing characteristic Lose-Lose neither side is satisfied with the outcome. Battles of pride, both parties strike out and suffer....
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- Spring '11